Refund policy

Cancellation

Due to print-on-demand business model, we can only accept order cancellation that is made within 24 hours, if we were notified after a 24 hours period of time, we can no longer accept cancellation.

Returns & Exchange

Due to print-on-demand business model, all products are unique and produced once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

However returns are acceptable only if product is damaged or defective proven with pictures within 24 hours upon receiving merchandise.  We do not accept remorse purchases. 

All acceptable returns must be returned within 30 days after purchase; refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return Packing Slip and customs documents (if applicable).

Refunds

However, in case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us within 30 days of product delivery. Please contact us at blessingheart.com and provide a clear photo showing the issue upon 24 hours of receiving the merchandise.  If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Note that if the order shipping details were incorrect, or if the customer ordered the wrong size or color, we will not be held responsible and will not offer replacements or refunds.  Customer is responsible on providing correct purchase information during the checkout process.